All you need to know – FAQs
SHIPPING
Most of my products are in stock, but there are also sold out items. You’ll find this information on the product page. If it’s in stock, you can purchase it, but not sold-out items. If you’re interested in some of my products which aren’t in stock at the moment, contact me singular@creature.com
– Is everything I see online always in stock?
If you want to see a certain product, please contact me beforehand. I’ll be sure to get the product ready for you and arrange where we can meet in Prague! Send me an email via singular@creature.com
– Is it possible to take a look at your products in person?
PRODUCKT STOCK
I only accept payment in advance. It can be via card (MasterCard, Visa, etc. – provided by Stripe), or a direct bank account transfer (for CZK it is 4269016003/0800, or IBAN: CZ65 0800 0000 0042 6901 6003, BIC: GIBACZPX, please use the Order ID for the Variable Symbol). I don’t accept cash payments via my online shop, or provide cash on delivery.
You’ll get all the information in your order email (methods of payment, account number and variable symbol). It’s the same for orders in the Czech Republic and abroad (delivery fees vary depending on where the order is shipped)
You’ll get all the information in your order email (methods of payment, account number and variable symbol). It’s the same for orders in the Czech Republic and abroad (delivery fees vary depending on where the order is shipped)
The law states that when you purchase something online, so you have the right to return it. If you decide to return a product, you must do so within 30 days of purchase. Goods must be returned in their original packaging, unused and undamaged. Otherwise, I won’t be able to take them back.
Please note, that shipping is not refundable, meaning that you will get your purchase order minus the original shipping price back.
The address for returning the goods is:
– Lada Vinogradova
Na Bělidle 63/1 150 00 Praha, Czechia
Please note, that shipping is not refundable, meaning that you will get your purchase order minus the original shipping price back.
The address for returning the goods is:
– Lada Vinogradova
Na Bělidle 63/1 150 00 Praha, Czechia
Contact me! I’ll be happy to discuss new collaborations or larger, custom orders.
– How can I cooperate with you or make a custom order?
RETURNING GOODS
PAYMENTS
RETILE AND COLLABORATIONS
If something like that happens, please let me know immediately, right after opening your order. Also, send a photo showing the damage. You can send me the order back, with a simple claim form and a copy of the invoice. The best way is to contact me is via email (singular@creature.com) and I’ll deal with your issue individually
– How can I claim a refund for the goods that are clearly damaged?
